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Payment

  • All monthly membership packages must be paid for up front by personal check or credit card. We accept Visa, MasterCard and American Express.
  • Payment for all à la carte service is due upon completion.
  • All additional service charges incurred such as dry cleaning, groceries or theatre tickets will be due upon completion of service.
  • A major credit card will be held as a security upon request of services.


Hours of Operation

  • Business office hours are 8:30a.m. – 6:00p.m., Monday – Friday.
  • Services may be available by appointment beyond business office hours.


Conditions

  • If clients utilize additional hours over their monthly membership package, they can either choose to purchase à la carte hours or another package.
  • All unused package hours can roll over to the next month as along as another monthly package is purchased; for example if a client has 3 hours left on their first month package, they can roll those over to the next month, purchase another package of 8 hours and have 11 hours of service available to them.
  • We will reply to all requests for services within 24 hours.
  • We request that you provide at least 24 hours lead time on all requests.  We will always do our best to fulfill requests for service as soon as possible, on a first come, first serve basis.
  • If services are requested outside of standard Fini Concierge business hours, additional charges may apply.
  • Fini Concierge holds the right to refuse any business it feels is unsafe and unsuitable for its employees.
  • Credit cards held as a security will not be charged unless the client fails to provide alternate method of payment upon completion of service.
  • Fini Concierge reserves the right to make all final decisions on services and related costs.